Refund policy
No Returns on Consumable Products
Due to the nature of our products, all mineral, carriers, and feed products are final sale and are not eligible for return once shipped.
Because these items are consumable and intended for livestock use, we cannot accept returns for reasons such as change of mind, ordering error, taste preference, or herd response.
Order Issues & Defects
We stand behind what we produce.
If your order arrives:
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Damaged in transit
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Defective due to a manufacturing issue
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Incorrect due to an error on our end
Please contact us within 5 days of delivery at
CustomerSupport@sweetmedicinefarm.com
Include:
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Your order number
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Clear photos of the product and packaging
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A brief description of the issue
We will review the situation and, if the issue is confirmed to be our responsibility, we will:
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Replace the item at no cost, or
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Issue a refund at our discretion
We may request that damaged product be discarded rather than returned.
Shipping Damage
If a package arrives visibly damaged:
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Photograph the box before opening
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Photograph contents immediately after opening
Carrier damage must be documented promptly in order for us to file a claim.
Non-Returnable Items
We do not accept returns or offer refunds for:
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Opened mineral products
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Feed or consumable items
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Custom or special-order products
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Sale items
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Gift cards
Refund Processing (If Approved)
If a refund is approved due to a confirmed defect or fulfillment error:
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Refunds are issued to the original payment method
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Please allow up to 10 business days for processing
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Banks and credit card companies may require additional time to post funds
Questions
We are real people, running a real farm. If something genuinely isn’t right due to an error on our end, we will make it right.