Legal Overview
Terms and Conditions Policy
I. Use of Site
a. By accessing SweetMedicineFarm.com, you agree to be bound by these Terms and Conditions and all applicable laws and regulations.
b. You are responsible for complying with any local laws that may apply to you.
i. Unauthorized use may result in restriction of access or legal action.
II. Intellectual Property
a. All content, logos, images, and text are the intellectual property of Sweet Medicine Farm LLC and may not be reproduced without written consent.
b. Any unauthorized use of copyrighted material is strictly prohibited.
III. Product Use Disclaimer
a. Our products are intended for livestock only and are not approved for human consumption.
b. We make no health claims; always consult your veterinarian or nutritionist before use.
IV. Limitation of Liability
a. Sweet Medicine Farm LLC shall not be held liable for any damages resulting from misuse of our products.
i. This includes, but is not limited to, direct, indirect, incidental, or consequential damages.
V. Modifications
a. Sweet Medicine Farm reserves the right to revise these Terms at any time without prior notice.
b. By using this site, you agree to be bound by the current version of these Terms.
Privacy Policy
I. Information Collection
a. We collect data you provide during checkout or email sign-up, including your name, email, and shipping information.
b. We do not sell or share your information with third parties, except as needed for order fulfillment.
II. Cookies
a. We use cookies to enhance your browsing experience and track site usage.
b. You can disable cookies through your browser settings, though some features may be limited.
III. Data Protection
a. We implement standard industry practices to protect your personal information.
i. This includes secure checkout, limited data access, and encrypted storage.
IV. Third-Party Services
a. We use Stripe, WooCommerce, and Zoho to manage payments, email, and support. Your data is subject to their privacy policies as well.
Return and Refund Policy
I. Returns
a. Due to the nature of livestock supplements, all sales are final.
b. We do not accept returns on opened or used items for safety reasons.
II. Damaged or Incorrect Items
a. If your order arrives damaged or incorrect, contact us within 7 days of delivery.
i. Send photos and order number to [email protected].
III. Refund Eligibility
a. Approved refunds will be issued to the original payment method.
b. Refunds may take 5–10 business days to appear, depending on your bank.
IV. Shipping Issues
a. We are not responsible for delays or lost packages due to carrier issues, weather, or incorrect addresses provided by the customer.
Shipping and Fulfillment Policy
I. Fulfillment Time
a. Orders are typically fulfilled within 3–5 business days.
b. Larger orders or peak periods may experience slight delays. We will notify you if delays exceed 7 business days.
II. Shipping Method
a. We use USPS and UPS based on weight, cost, and delivery region.
b. Tracking information will be sent via email upon shipment.
III. Delivery Region
a. At this time, we only ship within the United States.
i. We do not offer international shipping.
IV. Customer Responsibilities
a. Ensure your shipping address is correct at checkout.
b. Sweet Medicine Farm is not responsible for packages lost due to incorrect addresses or unclaimed shipments.
V. Special Packaging
a. Products are packed securely in custom pouches and labeled for safe delivery.
b. If you experience leakage or damage, contact [email protected] within 7 days.
